Philosophy and Culture
EAS' culture is a key element in our success story. We have established a positive, motivating environment dedicated to providing solutions for student borrowers. We are not your typical collection agency using outdated techniques. Rather, we believe treating all student borrowers with respect is the only effective way to conduct business today. We hold every employee accountable to the highest standard of integrity, instilling these core values:
- Respect
- Integrity
- Sensitivity to the borrower
This culture of respect and integrity, combined with a professional, customer-service oriented collection staff, is our recipe for success. Borrower sensitivity is another key element of our culture. We value the very important relationship between your institution and the student borrower.
Motivation in the workplace
EAS is also an advocate of providing motivational training for our staff. We regularly play motivational DVDs and distribute materials to our staff from the following motivational speakers:
Positive-minded individuals are a key element in providing excellent services.